CalmBarks Refund & Return Policy

At Calm Barks, we are dedicated to providing high-quality products designed to enhance the well-being of your furry companions. We stand by the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after this period, you may request a return within our 60-day money-back guarantee by contacting us at Hello@CalmBarks.com.

Order Cancellation Policy

If you need to cancel or modify your order, please do so within 24 hours of placing it. After this timeframe, your order may have already entered the processing phase and we may not be able to accommodate changes. If your cancellation request is submitted within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We believe in the quality of our products and encourage you to give them a fair try for at least 14 days to experience their full benefits. If, after this period, you are still unsatisfied, you may return your purchase within 60 days from the date of delivery.

Please note:

• Shipping fees (if applicable) are non-refundable.
• To initiate a return, please contact our support team via email at Hello@CalmBarks.com or fill out the contact form on our website.
• To expedite your return request, please provide your Order Number or the Name and Email Address used at the time of purchase.

Damaged or Defective Items

We take great care to ensure your order arrives in perfect condition. However, if you receive a damaged or defective product, please notify us within 72 hours of delivery by emailing Hello@CalmBarks.com with clear photos of the damage.

Please note:

• We consider an item damaged if it has a physical defect or is broken upon arrival.
• Damage to packaging (such as minor dents or scratches) that does not affect the product itself is not considered damage.
• If deemed eligible, we will offer a replacement at no cost.
• We do not accept returns, refunds, or replacements for items damaged due to normal wear and tear, misuse, or accidental damage.

Shipping & Delivery Policy

While we strive to ensure timely delivery, Calm Barks is not responsible for any shipping or delivery delays caused by couriers, customs, or other external factors beyond our control.

Important Shipping Notes:

• If your order is delayed or lost, please contact the courier directly for assistance.
• We are not responsible for lost, stolen, or misdelivered packages once they have been shipped.

Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout. If you realize an error, you must notify us within 24 hours of placing the order.

If the incorrect address is not corrected within this timeframe, CalmBarks is not liable for:

• Re-shipping costs
• Refunds for undelivered packages

Policy Updates & Agreement

Calm Barks reserves the right to modify this Refund & Return Policy at any time. It is the customer’s responsibility to review the latest version before purchasing. By placing an order, you acknowledge and accept the terms outlined in this policy.

For any questions or concerns, please contact us at Hello@CalmBarks.com.